I just wanted to say a huge thank you to Andrew and Gina. They have helped salvage a very stressful week and falling apart holiday plans. Andrew quickly checked my car and reassured me it would be fine to take to Europe on the ferry this morning and then arranged for us to pop back later in the day to have the AC recharged. We were dropped off at Hurly Burly and car returned in less than 40 mins. Just brilliant customer service!
I would like to express my thanks in writing for the excellent service I received today from Iain & the workshop team. I know i have mentioned before about the quality of the service you provide and once again today he has shown such care and professionalism that i felt i had to leave you this message to let you know what an asset he is to your business, he always goes out of his way to sort any problems and is always helpful and reassuring which is all you could wish for. Thanks once again!
I went to Aitken Walker looking for my first car, and I am extremely happy with the deal and the first class service I received. I was instantly put at ease by the friendly staff, and was very impressed by the personalised deal offered to me. It was far better than any I had received from garages in Edinburgh. My car had to be sent for a minor recall before it could be handed over, and I was kept updated at every step which I really appreciated. I can’t recommend Aitken Walker enough, I will definitely be going back in the future!
I can best describe my process of buying a car from Aitken-Walker as first class. After seeing the advert on Auto Trader I phoned Aitken-Walker and spoke with Graham. As I had to travel 40 miles to get to his showroom I asked him to describe the car. On arriving at the showroom I found the car was as described. Throughout the transaction nothing appeared to be an issue or problem for Johnny or Graham, Which leads me to believe that a number of ‘big city’ main dealers, could learn a lot from the ‘personal service’ offered by Aitken-Walker. I do not work for Aitken-Walker and would happily drive the 80 mile round trip to deal with them in the future when it’s time to change my car again.
I have always been very satisfied with the service provided by Iain Bell & Aitken-Walker Cars throughout the years. I will always Recommend this service to others that live in and around the area.
Congratulations on 25 years. Simply the best in the area. Came to the area 7 years ago with a very jaundiced view of the car service industry. At the time had a really bad experience with a major National Company. Decided to give Aitken Walker a chance, changed my car and decided to let them do the servicing. Never looked back. First of all Graham took time and care to find me the car I wanted. Ian and the team in the workshop are simply the best. Always feel that I am being seen as a valued customer, always get the best advice and never ever feel I am being ripped off or work is being done for the sake of it. They always go the extra mile to make my experience as easy as possible So, thanks one and all for the last 7 years and here’s to many more. You have my business for as long as I have a car. Well done to everybody at Aitken Walker .
Friendly, professional service in all aspects of buying a used car; included some minor adjustments after the sale.
I’ve been a customer of Aitken Walker Cars since they started and I wouldn’t hesitate to recommend them to anyone. I’ve bought a number of cars from them, which they have also serviced, and I find them to be dependable, courteous and professional throughout. They even secretly delivered a new car,which I had bought from them for my son’s 21st birthday, to our front door on the morning of his birthday. You should have seen his surprise and delight. We are very lucky to have such a good garage in this area.
Great service as always – I phone to say I want to change my car, the sales team do all the work to find the car and I pick it up fully serviced and valeted. I no longer live in Duns, but I still choose to return to buy my cars, so confident am I in the service (and after-care) that I will receive. I can whole-heartedly recommend Aitken-Walker Cars.
Aged 73 and having bought a lot of cars I can say that I have met a few good ones and a lot that just wanted to take my money. My experience with this dealer is faultless.
Excellent service from start to finish, very helpful and courteous staff. Car was exactly as described. I would definitely use this garage again.
I have had a long standing relationship with Aitken Walker cars and would simply not consider buying from anyone else. Totally trustworthy, honest, knowledgeable and willing to go that extra mile or even 500 miles to ensure you get exactly what you want at the best possible price. I cannot recommend them highly enough. The after sales service is at least as good as well.
We have now had three cars from Aitken Walker. They have all been excellent and run for many years. It’s a lovely, friendly, family run business. Despite the fact we don’t live locally we will continue to use them for sourcing cars, as you can tell them exactly what you would like, and they will source it. It’s a much more honest experience than other car buying where you really don’t know what you are getting. The cars we have had sourced by them have been very reliable as they have had a good check over before being handed over to us . it’s a pleasure to deal with everyone at Aitken Walker cars, and I can’t recommend them highly enough.
My daughter was looking for a new car. We phoned Aitken Walker who had a car advertised but unfortunately it was sold. They sourced a similar new car for her , got it checked over, serviced, mod’d. Its a lovely car. The Garage could not have have been more helpful. We are delighted with the car and the way we were looked after by Aitken Walker.
From start to finish this was a professional, friendly and enjoyable experience. The car was prepped to a very high standard (including 2 new tyres because the MOT said the old ones only had 4000 miles left on them), 6 months warranty free and only £100 for the extra six months. I am delighted with the car and the people at AW left us feeling confident that we were dealing with honest, competent people. Would recommend them.
This was my first purchase through Aitken-Walker as they had the right car at the right price. I found them to be courteous, fair and open about the condition of the car I was buying. I bought on part-exchange. When a small fault showed itself shortly after purchase I was offered a free repair without hesitation. I expect to use them for further purchases in the future.
This was the first time that I had bought a car from an independent garage (having used large chains in the past) and my, what a difference. The staff couldn’t have been more friendly and helpful in answering questions and providing all information needed throughout the purchase process. Truly professional service that was also delivered with courtesy and a genuine interest in meeting my customer needs. The car was delivered in perfect condition and has been driving well since. Highly recommended.