6 Star Customer Service
Contcacted the Workshop yesterday morning about a brake problem. I was not feeling confident enough to bring it in myself so asked if i could arrange collection. The car was picked up shortly after that and i was contacted that afternoon to say the car was now fixed!! WOW, it was absoultely outstanding customer service. Thanks to you all, you’re an awesome bunch!
Exceeded Expectations
I’d like to say a big thank you for today John.
It can be a daunting prospect spending ones hard earned money on a used car.
From start to finish everything was carried out very professionally. The customer service & hospitality were excellent & the car exceeded my expectations.
I would certainly recommend yourselves to anyone who was looking to buy a used car & will certainly take a look on your website the next time I’m looking to replace my car.
The tank of fuel & additional number plate were a real plus.
I’d like to wish you, your family & the business all the best for the future.
My Whole Experience Was Excellent
If you are looking for exceptional customer service, the Aitken Walker Cars team will satisfy your every need. The team are professional, attentive, and very polite ensuring my whole experience was excellent. The team were also extremely patient in answering many questions before completing the sale. The pick-up from the airport was the icing on the cake, Thank you!
Bought my first car from Aitken-Walker Cars in 1992, just purchased my 10th!
In 1992 I bought my first car from Graham at Aitken-Walker Cars and today (January 2020) I have just purchased a lovely VW polo there from his son John.
This is the 10th car we have bought from Aitken-Walker Cars and they are second to none, friendly and most importantly trustworthy.
I have bought cars from the forecourt and I have also had them source me cars and I have had no issues what so ever.
I also have the upmost faith in the servicing side as their service manager Ian Bell is top notch and can’t do enough for his customers.
Second To None
Just bought a nice car from Aitken-Walker cars and I have to say I feel very pleased with my purchase.
Price was right condition superb and the service; second to none. In the past, I have used some of the big retailers in Edinburgh, who could learn a thing or two on customer satisfaction from this friendly, family run garage in Duns.
Many thanks to Graham, John and all the staff.
A Smooth And Faultless Journey
From the moment we found the vehicle on Aitken-Walker Cars website, through to test drive, completion of purchase and the after sales service, it has been a smooth and faultless journey.
As well as their undisputed knowledge and expertise, what makes John and the team stand head and shoulder above the rest is the very personal touch which most of the larger companies have lost. I have complete confidence in this company and have no hesitation in recommending them.
I cannot thank you enough John for making the process of buying the X5 from you so smooth and easy.
