Workshop Terms and Conditions

 

1. Introduction

 

1.1 These Terms and Conditions (“T&Cs”) govern the services provided by Aitken-Walker Cars(“we,” “our,” “us”) to customers (“you,” “your”) at our vehicle workshop.

1.2 By booking or using our services, you agree to these T&Cs. If you do not accept them, please do not proceed with any service request.

 

2. Services Provided

 

2.1 We offer vehicle-related services, including but not limited to:

• General servicing and maintenance

• Repairs and diagnostics

• MOT preparation and testing

• Parts replacement and upgrades

• Windscreen repair and replacement

2.2 All services are subject to availability and prior booking.

 

3. Estimates, Pricing & Payments

 

3.1 Estimates: Any estimate given is based on an initial inspection and may change if further work is needed. We will seek your approval before proceeding with additional work.

3.2 Pricing: Prices for labour, parts, and VAT (if applicable) will be clearly detailed in the invoice. Prices may vary based on supplier costs.

3.3 Deposits: We may require a deposit before commencing certain repairs or ordering special parts. Deposits are non-refundable unless we fail to provide the service.

3.4 Payment Terms: Payment terms strictly 7 days from date of invoice. We accept cash, debit/credit cards, bank transfers.

3.5 Unpaid Invoices: We reserve the right to retain possession of the vehicle until full payment is received (Lien Law).

 

4. Parts and Warranty

 

4.1 Parts Supply: We use new or reconditioned parts as per your agreement. Used parts will only be used with your consent.

4.2 Warranty on Parts: Manufacturer warranties apply to new parts. Warranty claims must be made directly with the manufacturer unless we are the supplier.

4.4 Exclusions from Warranty:

• Wear and tear items (e.g., brake pads, tyres, filters).

• Damage caused by misuse, neglect, or failure to follow manufacturer recommendations.

• Work or modifications carried out by another garage after our service.

• Second hand and/or supplied parts.

5. Workmanship Warranty

 

5.1 Coverage: We provide a workmanship warranty of 1 month or 1,000 miles, whichever comes first, from the date of repair.

5.2 This warranty covers faults or defects caused by incorrect fitting or poor workmanship by our technicians.

5.3 Warranty Exclusions

This warranty does not cover:

• Normal wear and tear (e.g., brake pads, tyres, clutch components).

• Parts failure due to manufacturer defects (covered separately by the part manufacturer’s warranty).

• Damage caused by misuse, neglect, or failure to maintain the vehicle (e.g., low oil levels, overheating).

• Vehicles that do not adhere to the manufacturer’s recommended service schedule.

• Subsequent repairs or modifications performed by another garage.

• Accidental damage or external factors (e.g., road conditions, weather, or collisions).

5.4 Customer Responsibilities

• Customers must return the vehicle to Aitken-Walker Cars for inspection and potential rectification before seeking repairs elsewhere.

• Any attempt to repair or modify the affected area by another garage will void this warranty.

• The customer must provide proof of original work (invoice/receipt) to claim warranty service.

5.5 Making a Warranty Claim

• If you believe there is a fault related to our workmanship, please contact us as soon as possible at 01361 882212or workshop@awcars.co.uk

• The vehicle must be brought back to Aitken-Walker Cars for inspection at a time agreed upon by both parties.

• If the fault is confirmed as a workmanship issue, we will rectify it free of charge within a reasonable timeframe.

• If the issue is unrelated to our workmanship, we will provide an estimate for any additional repairs required.

5.6 Limitation of Liability

• Our liability under this warranty is strictly limited to the rectification of the original repair.

• We are not responsible for any consequential losses (e.g., loss of earnings, vehicle downtime, hire car costs).

5.7 Your Legal Rights

This warranty does not affect your statutory rights under the Consumer Rights Act 2015.

 

6. Vehicle Storage and Collection

 

6.1 Collection Deadline: You must collect your vehicle within 2 days after being notified of completion.

6.2 Storage Charges: If the vehicle is not collected within the specified period, we may charge a daily storage fee of £10.00 per day.

6.3 Abandoned Vehicles: If a vehicle is left uncollected for more than [e.g., 60] days and payment is outstanding, we reserve the right to sell or scrap the vehicle to recover our costs.

 

7. Courtesy Cars

 

7.1 Availability – Courtesy cars are available upon request and subject to availability. Booking a courtesy car must be done at the time of booking.

7.2 Admin Charge – A £3.00 administration fee applies to all courtesy car loans.

7.3 Driver Eligibility – To use a courtesy car, you must:

• Be between 21 and 70 years old.

• Hold a valid UK driving licence (or an equivalent licence accepted in the UK).

• Have no more than 3 points on your licence (subject to insurer terms).

7.4 Insurance Cover – Our insurance policy covers eligible drivers, but excess charges may apply in the event of damage or an accident. Customers may also use their own fully comprehensive insurance policy if preferred.

7.5 Customer Responsibilities – While using our courtesy car, you agree to:

• Return the vehicle in the same condition as when it was provided.

• Refill fuel to the same level as when collected.

• Report any accidents or issues immediately.

• Not smoke or carry pets inside the vehicle.

7.6 Damage and Charges – Any damage beyond fair wear and tear will be charged to the customer, along with any insurance excess fees if applicable.

 

 

8. Windscreen & Car Glass Services

 

8.1 Services Offered – In addition to our vehicle repair and servicing, we provide professional windscreen and car glass services, including:

• Windscreen replacements

• Chip repairs

• Side and rear glass replacements

• ADAS (Advanced Driver Assistance Systems) recalibration (if applicable)

8.2 Estimates & Pricing – Quotes for windscreen and glass services are based on an initial assessment. Additional costs may apply if further damage is found during the repair or replacement process.

8.3 Insurance Claims – If you are making a claim through your insurer, it is your responsibility to:

• Check your policy coverage for windscreen and glass repairs/replacement.

• Provide necessary documentation for processing the claim.

• Pay any applicable insurance excess before the work is carried out.

8.4 Warranty on Glass Repairs & Replacements – We offer a 12 month warranty on our glass work, covering defects in installation. This does not include:

• New damage caused after the repair/replacement.

• Cracks or chips spreading due to existing structural weaknesses.

• Failures due to extreme weather conditions, misuse, or impact damage.

8.5 ADAS Recalibration (if applicable) – If your vehicle is fitted with Advanced Driver Assistance Systems (ADAS), recalibration may be required after windscreen replacement. We will advise if this is necessary. Failure to recalibrate may affect safety features, for which we are not liable if declined by the customer.

8.6 Customer Responsibilities – After a windscreen replacement or repair, you must:

• Allow the adhesive to fully cure before driving (we will provide guidance on this).

• Avoid high-pressure car washes for at least 24 hours.

• Inspect the repair/replacement upon collection and notify us immediately of any concerns.

 

 

9. Customer Responsibilities

 

9.1 You must provide accurate details about your vehicle and any known faults.

9.2 It is your responsibility to ensure that the vehicle is insured while in our care unless otherwise agreed.

9.3 We are not liable for personal belongings left inside the vehicle. Please remove valuables before leaving your vehicle with us.

9.4 It is solely the customers responsibilty to make sure their car is maintained in line with manufacturers schedule.

 

10. Public Statements & Online Conduct

10.1 Respectful Communication – We are committed to providing excellent service and addressing any concerns professionally and promptly. If you experience an issue, we encourage you to contact us directly to resolve the matter.

10.2 Disparagement Policy – We will not tolerate false, misleading, or defamatory statements made against Aitken-Walker Cars, our staff, or our services, whether publicly or privately, including on social media platforms.

10.3 Legal Action – We reserve the right to take legal action against any individual or entity making defamatory statements that damage our reputation. This includes pursuing claims for slander (spoken) or libel (written, including online posts) if statements are found to be false or malicious.

10.4 Public Reviews – We welcome honest feedback but ask that customers share their experience truthfully and fairly. If there are any concerns, we are happy to resolve them through direct communication before public comments are made.

 

11. Respect Towards Staff

11.1 Zero Tolerance Policy – We are committed to providing a safe and respectful workplace. Verbal abuse, harassment, threats, or aggressive behaviour towards our staff will not be tolerated under any circumstances.

11.2 Right to Refuse Service – We reserve the right to refuse service and ask any customer to leave the premises if they engage in abusive, threatening, or disrespectful behaviour toward our team.

11.3 Reporting Abuse – Any incidents of abusive behaviour will be recorded and, if necessary, reported to the police.

11.4 Customer Communication – We expect all communication to be civil and respectful. If you have concerns about our service, we encourage you to contact management directly, and we will work to resolve any issues.

 

12. Liability and Disclaimers

 

12.1 While we take all reasonable care, we are not responsible for:

• Pre-existing faults or damage.

• Losses due to delays in obtaining parts or completing repairs.

• Indirect losses such as loss of income, inconvenience, or business disruption.

12.2 Our total liability for any claim shall not exceed the total amount paid for the service.

 

13. Cancellations & Refunds

 

13.1 Customer Cancellations: You may cancel a booking before the service begins. If a cancellation occurs after parts have been ordered or work has started, you may be charged for costs incurred.

13.2 Workshop Cancellations: We may cancel a service due to unforeseen circumstances (e.g., parts availability, staff illness). In such cases, we will reschedule the service or provide a full refund if applicable.

 

14. Governing Law

 

14.1 These Terms and Conditions are governed by the laws of Scotland.

14.2 Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.